Refund policy

Our Returns Policy

We take pride in the products we offer and collaborate with top manufacturers to ensure you love every Drift Home Decor item in your home. Our products are designed with attention to detail, quality, safety, and sustainability, meeting or exceeding your expectations. While we hope you are delighted with your selections, if you are not completely satisfied, we accept returns of items in unused, resaleable condition within 7 days of delivery. (Note: Some exclusions apply. See below). Final sale items are not eligible for return. Returns over $100 are subject to a 20% restocking fee, while items under $100 incur a flat restocking fee of $15. Shipping fees are non-refundable.

Is My Item Returnable?

Not all items on our site are eligible for return. Check the product detail page under the “Returns” heading to see if your item is returnable. We do not accept returns on Final Sale items. Additionally, we do not accept returns on:

  • Wired or assembled products
  • Custom made-to-order items
  • Used items or items without original packaging
  • Altered items (repainted, refinished, cut, etc.)
  • Final sale items or gift cards
  • International orders and orders outside of the contiguous US
  • Design Services

How Do I Return My Item?

To return an item, keep the original packaging and request a return within 7 days to receive a Return Authorization (RA).  You can request a return by contacting our customer service team via email at support@drifthomedecor.com or by phone at 425-478-0327. If you have any questions about processing your return, please do not hesitate to contact us.

Once you request your return, we will send you a return label with the appropriate return address and RA number within five business days. You will then have 14 days to return your item. Items shipped back without an RA number or outside the 14-day return period will not be accepted and will be returned to you. We cannot accept returns without the original packaging. Please note, products may only be returned from the location of original delivery.

How Can I Receive My Refund?

We offer two refund options for returns:

  1. Drift Home Decor Store Credit: Receive your refund as a Drift Home Decor store credit for the merchandise price, less a 20% restocking fee. Shipping fees are non-refundable. Store credit does not expire.
  2. Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less a 20% restocking fee. Shipping fees are non-refundable.

    We will notify you once your return has been received and inspected, and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post your refund. If it has been
    more than 15 business days since your return was approved, please contact us at support@drifthomedecor.com

If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.

Why Do You Assess Restocking Fees On Returns?

Returning an item involves significant time, labor, and company costs to receive and restock the item in our warehouses. Additionally, many returned furniture and accessories are not packaged to original factory standards or incur damage during transit. Restocking fees help cover the labor costs and the quantity of returned items that cannot be accepted or resold.

Our Damages Policy and Guidelines

How to Start a Claim

To report a damaged, defective, or incorrect item, please contact our claims team within 48 hours of delivery at support@drifthomedecor.com. Before we can process your claim, we will request the following information:

  • Clear images of the damaged, defective, or incorrect item.
  • Images of the packaging from all sides (regardless of the condition of the packaging).
  • All labels on the box and item.
  • Proof of delivery (signed shipping documentation, if available).
  • If there is no packaging, be sure to let us know.

Once we have the required information and documents, we will determine the best course of action. Processing time for a claim can take 2-3 business days once all documentation and photos are received. Our team will keep you informed on the process and what the next steps will be.

At Drift Home Decor, we work with only the best in the shipping industry to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives damaged, defective, or incorrect, we will immediately work to repair, discount, or refund your item. Please note that our ability to offer a replacement is contingent on a repair technician's confirmation that the item cannot be repaired back to factory standards. If a repair technician deems the item was successfully repaired back to factory standards, the item will not be eligible for a replacement. We reserve the right to determine the appropriate solution in accordance with standard practices within the furniture industry.

NOTE: Shipping fees on orders are non-refundable.

To guarantee the best customer experience, please follow our guidelines below when you receive your delivery.

Damaged, Defective, or Incorrect Item Policy and Guidelines for Freight Items:

All claims must be submitted within 48 hours of your item's arrival. Claims reported after 48 hours of your item's arrival will be denied.

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious damage or is otherwise defective or incorrect, mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging, and damaged or defective item, as well as shipping labels on the packaging and/or item. If the shipment is refused before inspection of the item, you may be subject to re-delivery fees.

If you refuse the shipment, please contact our claims team within 48 hours at support@drifthomedecor.com. Please be prepared with photos of the issue to send via email. Once contacted, our team will work with you to provide a resolution.

NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim will be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item's arrival will be declined.

Damaged, Defective, or Incorrect Item Policy and Guidelines for Parcel Items:

All claims must be submitted within 48 hours of your item's arrival. Claims reported after 48 hours of your item's arrival will be denied.

If you receive a no-signature required parcel item, please open your package and inspect it immediately. Please keep all original packaging. If your item is damaged, defective, or incorrect, please take photos of the item and its packaging and report the damage to our claims team at support@drifthomedecor.com Please take clear pictures of the damaged packaging, and damaged or defective item, as well as shipping labels on the packaging and/or item. We cannot accept damage claims without the original packaging, and damages reported after 48 hours of your item's arrival will be denied.

NOTE: Damage claims will be denied if the item has been used or installed.

Open-Box Items Claims Policy:

All claims must be submitted within 48 hours of your item's arrival. Claims reported after 48 hours of your item's arrival will be denied.

In the unlikely occurrence that your item arrives damaged, defective, or incorrect, we will immediately work to repair, discount, or refund your item.

NOTE: Due to limited quantities, if you receive a damaged Open-Box item, it is not eligible for a replacement. All damages must be reported within 48 hours of delivery.

Missing or Incorrect Items Policy and Guidelines:

If an item is missing or incorrect, please contact our claims team within 48 hours at support@drifthomedecor.com We will promptly investigate the situation and provide a resolution at our sole discretion. Drift Home Decor is not responsible for any misplaced or stolen packages. Please note that if we have signed documents or photo proof of delivery confirming that the item has been delivered to the specified address, Drift Home Decor is not responsible for the item and will not process a refund or replacement.

If your item is approved as incorrect, we will provide an Return Authorization and instructions on where to ship the item back. Once we receive your incorrect item, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item's arrival will be declined.

International Orders:

All international orders are final sale and not eligible for a replacement. In the unlikely occurrence that your item arrives damaged, defective, or incorrect, we will immediately work to repair, discount, or refund your item.

DISCLAIMER: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.

Drift Home Decor's decisions regarding claims made to the company are final and shall be governed by our Damages Policy. Once Drift Home Decor has resolved a claim it will not be reopened. Any damages or wear and tear of items occurring beyond the specified 48-hour timeframe are not the responsibility of Drift Home Decor. We appreciate your understanding and cooperation regarding these policies.

Company Details: 

Name: Drift Home Decor

Phone Number: 4254780327

Email: support@drifthomedecor.com

Physical Address: 14526 107th St NE, Lake Stevens, WA 98258, United States.